For your protection, please return the item by Royal Mail Special Delivery and insuring it for the full amount as stated on your invoice.

Please send the package to:

WGOL
St Dunstan House
Ystrad Mynach
Mid Glamorgan
South Wales
CF82 7AD

In order to protect the package against possible theft, please do not write jewellers, jewellery or any other luxury related word on the package.

Once your return is received it will be reviewed by our Quality Assurance department. You will receive notification regarding your return or exchange within five days. Although we offer Free Delivery, it is an expense that we pay and not you. As a result, we will refund the full purchase price of the product less £7.50 (our postage costs).

The item must be returned in the same condition as it was sent. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, resized, engraved, altered, or damaged in any way cannot be accepted for return. Damaged goods due to customers negligence will not be accepted. A personalised, custom made to order or engraved item will not be accepted for return.

If for any reason you believe that you will return a watch then please do not wear it as minute scratched can occur which will mean we will not be able to resell it. Any watch that is scratched or blemished will not be accepted and will be returned to sender.

* Welsh Gold Online will not be responsible for losses or damage of return parcels.